Chaichana is now an official factory partner. We sell pizza ovens under the “CHAICHANA” brand. If you bought an unbranded or factory-branded unit from another seller before September 30, 2025 and run into warranty issues (e.g. no spare parts, the seller is stalling on repairs), bring it to us. We’ll repair it and take over coverage through the end of the 1-year limited warranty, just show proof of purchase.